The Guyana Revenue Authority (GRA) on Monday launched a new software application called ‘Padna’ which will allow new taxpayers and businesses to register online and receive electronic copies of their documents.
The venture forms part of GRA’s effort to get all of its services online allowing transactions to be completed much easier.
By downloading the Padna app, taxpayers will be able to register for a Taxpayer Identification Number (TIN) online and receive reminders about upcoming obligations. Individuals will also be provided with electronic versions of their documents.
The app also includes a vehicle calculator to help taxpayers to calculate taxes for vehicles.
Sese Jones, Head of GRA’s Information Technology Department said the app is a move to make interactions between staff and members of the public user-friendly while saving time, allowing for increased productivity.
“What we are now doing is offering that registration process online. So you can initiate your first application for a TIN online,” Jones said.
“Because we are dealing with the identity of a person. This is the first interaction GRA will be having with this person, we want to make sure you come in and validate the authenticity of the document you uploaded.
“But this should be the last time really, you will need to come into the office. All of our other experiences, we are trying to make them online,” Jones explained too.
How Padna works:
1) The process requires an individual to download “Padna”.
2) In the app, they can click on ‘new registration; (whether it’s for an individual or business), fill out the necessary details, upload the supporting documents, and submit.
3) Once submitted, individuals will be provided with a case number.
4) Thereafter, they will be required to visit the nearest GRA location to verify their identity
5) Once the process is completed, the application is reviewed and an email is sent to the registrant confirming whether application was successful. They will then be asked to visit a GRA location to make payment and uplift their TIN certificate.
Padna adds to the lineup of other similar solutions offered by GRA such as Optimal, for filing of tax returns; the LRPS (License Revenue Processing system), for online processing of driver licenses registration; and ASYCUDA, a customs management system.
Meanwhile, GRA Deputy Commissioner General, Hema Khan said as GRA continues to computerise and modernise its operation, the online services help to enhance service delivery through IT infrastructure.
The Padna app can be downloaded via Google Play store or App store.
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